d) Additional pick-up or drop-off addresses.

6.6 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in collecting overdue payments.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving notice to the Company using the communication methods it specifies.

7.2 If the Customer cancels a booking, the following may apply, unless otherwise agreed:

a) Cancellation more than 7 days before the scheduled service date: no cancellation fee, but any non-refundable deposits or third-party costs may be retained.

b) Cancellation between 7 days and 48 hours before the scheduled service date: the Company may charge a percentage of the agreed price to cover allocated resources and lost opportunities.

c) Cancellation less than 48 hours before the scheduled service date, or failure to be present: the Company may charge up to the full quoted amount.

7.3 If the Customer wishes to change the service date, time, addresses, or scope of work, this will be subject to availability and may result in a revised quotation or additional charges.

7.4 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, the Company will seek to rearrange the booking or refund any sums paid for Services not provided, but shall not be liable for consequential losses.

8. Liability and Limitations

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability for loss of or damage to Goods is limited as set out in this section.

8.2 The Company shall not be liable for:

a) Loss or damage arising from the Customers failure to adequately pack Goods, unless packing services were provided by the Company.

b) Damage to fragile items, including glass, porcelain, electronics, and artwork, that have not been properly protected.

c) Pre-existing damage, wear and tear, or inherent defects in the Goods.

d) Loss or damage resulting from changes in atmospheric conditions, damp, or temperature, unless specifically agreed in writing.

e) Loss of data or loss of function of any electronic devices.

8.3 The Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit based on the approximate value of the Goods declared by the Customer, subject to any exclusions and limitations provided by law.

8.4 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of revenue, or loss of opportunity, arising out of or in connection with the Services.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be limited or excluded under applicable law.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property should be reported to the Companys representative as soon as reasonably practicable and, where possible, noted before the Companys staff leave the delivery address.

9.2 The Customer must submit any formal complaint or claim for loss or damage in writing to the Company within a reasonable period after the Services have been completed, providing full details, evidence, and any supporting documentation.

9.3 The Company will investigate all properly submitted claims and will respond within a reasonable timeframe. The Customer shall cooperate with any investigation and provide access to inspect any alleged damage.

10. Waste, Disposal, and Environmental Regulations

10.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items agreed as part of the Services and permissible under applicable law.

10.2 The Customer must not present hazardous, toxic, or prohibited materials for removal or disposal, including but not limited to chemicals, solvents, asbestos, gas cylinders, flammable liquids, explosives, and clinical or biological waste, unless specifically agreed in advance and handled in accordance with relevant regulations.

10.3 Where the Company agrees to dispose of items on the Customers behalf, these items must be disclosed accurately. Any charges for disposal, recycling, or tipping will be confirmed to the Customer and added to the overall price.

10.4 The Customer is responsible for ensuring that any items marked for disposal do not include valuables, personal documents, or items they wish to retain. The Company is not liable for any loss of such items once they have been removed for disposal.

11. Property Damage

11.1 The Company will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures, when performing the Services. However, the Customer acknowledges that moving large or heavy items in restricted spaces may result in minor scuffs or marks.

11.2 The Customer should take steps to protect flooring, carpets, and surfaces where appropriate. The Company may decline to move items where doing so would, in its opinion, pose an unacceptable risk of damage to property or personal injury.

12. Delays and Time Estimates

12.1 Any times stated for arrival, duration of work, or completion are estimates only and are not guaranteed, although the Company will make reasonable efforts to meet agreed timeframes.

12.2 The Company is not liable for any loss or costs incurred by the Customer as a result of delays caused by factors beyond the Companys reasonable control, including but not limited to traffic conditions, road closures, breakdowns, accidents, adverse weather, or delays caused by other parties.

13. Insurance

13.1 The Company maintains insurance appropriate to its business operations, as required under UK law. Specific details of cover can be provided on request.

13.2 The Customer is encouraged to arrange their own insurance for Goods in transit and for any high-value or delicate items that may not be fully covered by the Companys standard liability or insurance.

14. Privacy and Data Protection

14.1 The Company will handle any personal data provided by the Customer in accordance with applicable UK data protection laws.

14.2 Personal data will be used to arrange and carry out the Services, process payments, manage bookings, and communicate with the Customer. It may also be used for legitimate business administration purposes.

15. Termination

15.1 The Company may terminate or suspend the provision of Services immediately if the Customer is in material breach of these Terms and Conditions, engages in abusive or unsafe behaviour towards staff, or requests the Company to act unlawfully or in breach of regulations.

15.2 In the event of termination, the Customer shall remain liable for any services already performed and for any reasonable costs incurred by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, form the entire agreement between the Customer and the Company and supersede all previous discussions, correspondence, or understandings relating to the Services.

17.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

17.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.