Terms and Conditions for Kingston Upon Thames Man And Van Services
These Terms and Conditions set out the basis on which Kingston Upon Thames Man And Van provides removals, transport, carrying, loading, unloading and related services to customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to be fair, transparent and practical, and they apply whether you are arranging a small domestic move, furniture collection, delivery assistance or other man and van service support.
In these terms, references to “we”, “us” and “our” mean Kingston Upon Thames Man And Van, and references to “you” or “the customer” mean the person or business purchasing the service. These terms should be read together with any written quotation, booking confirmation, job description or agreed service specification. If anything in a quotation or confirmation differs from these terms, the written service-specific information will normally take priority for that booking only.
Nothing in these terms affects your statutory rights as a consumer under UK law. If you are booking on behalf of a business, additional trade or commercial obligations may apply, and you confirm that you have authority to agree to the booking. We may update these terms from time to time, but the version that applies to your booking will be the version in force when the booking is accepted.
A booking is usually made after we provide an estimate or quotation based on the information supplied by you. To give an accurate price and appropriate vehicle or crew size, you must provide full and correct details about the items to be moved, collection and delivery addresses, access conditions, stairs, parking restrictions, time limits, and any particularly heavy, fragile, awkward or valuable items. The Kingston upon Thames man and van quotation may be revised if the actual job differs from the information provided at the time of booking.
A booking becomes confirmed only when we accept it, which may be by written confirmation, email, text message or another recorded method. We may decline or cancel a booking before acceptance if we are unable to provide the requested service, if the customer information is incomplete, or if the requested work is outside our service scope. We may also make reasonable changes to the vehicle type, crew size or route if required to complete the service safely and efficiently.
If the service requires permits, building approval, managed parking, lift access, property keys, or special instructions, you are responsible for arranging these in advance unless we expressly agree otherwise. Delays caused by missing access, unsuitable parking, incorrect addresses, absent recipients, or items not ready to move may result in waiting charges, rebooking costs or cancellation fees. Where the man and van in Kingston upon Thames booking is part of a wider move, you are responsible for ensuring that all parties involved understand the collection and delivery times.
Prices may be fixed, quoted by the hour, or calculated on the basis of the job description and expected duration. Unless we agree otherwise in writing, charges may include vehicle use, labour, fuel, congestion or parking-related costs, tolls, congestion charge exposure where applicable, loading and unloading time, and waiting time caused by factors outside our control. Any estimate is based on the assumptions supplied when the quote was prepared, and the final amount may increase if the job takes longer or requires additional work.
Payment terms will be set out in the quotation or booking confirmation. In many cases, payment is due on completion of the service, before unloading is completed, or at another agreed time. We may require a deposit, card pre-authorisation, or full advance payment for certain services, especially where the move is large, involves short notice, or carries a higher operational risk. Accepted payment methods may include bank transfer, debit card, credit card or other agreed means, but cash acceptance is at our discretion.
Where payment is not made when due, we may suspend the service, withhold delivery, charge reasonable administrative costs, or seek recovery of outstanding sums. Late payments may be subject to interest and debt recovery costs to the extent permitted by law. If you dispute an invoice, you must notify us promptly with clear reasons and supporting information. You remain responsible for paying any undisputed portion of the invoice on time while the dispute is reviewed.
Cancellations and amendments must be made as soon as possible. If you need to change the date, time, vehicle requirement or job scope, we will try to help, but changes are subject to our availability and may affect pricing. Short-notice changes may be treated as cancellations followed by a new booking. If the scope of work changes materially on the day, we may recalculate the price or decline to proceed if the new requirements are unsafe or impractical.
If you cancel a booking, cancellation charges may apply depending on how much notice you give and whether we have already allocated staff, reserved a vehicle, or incurred other expenses. A same-day cancellation or a cancellation after arrival may be charged in full or in part, especially where we are unable to reassign the resource. If we need to cancel due to vehicle breakdown, severe weather, staff illness, legal restrictions, or other unavoidable circumstances, we will use reasonable efforts to reschedule or refund any prepaid amount for the cancelled element.
Our liability is limited to losses directly caused by our negligence or breach of contract, and only where those losses were reasonably foreseeable. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of opportunity, loss of data, or business interruption arising from the service. This is intended to reflect the ordinary risks of a Kingston upon Thames man and van job and to keep the service commercially workable.
Service Standards, Customer Responsibilities and Item Handling
We will take reasonable care when loading, transporting and unloading items, using appropriate equipment and safe working practices where practicable. However, you remain responsible for ensuring that items are packed suitably for transport unless we specifically agree to pack or wrap them. Fragile goods, electronics, glass, ornaments, mirrors, antiques, plants, liquids and similarly sensitive items should be protected in advance. We may refuse to move items that are unsafe to handle, unlawfully possessed, excessively heavy for one person to carry safely, or likely to cause damage to property or injury to persons.
The customer must ensure that items are clearly identified, and that any special handling instructions are given before the job starts. You must also make sure that any high-value items are declared in advance if you want us to consider enhanced handling arrangements. Even where care is taken, minor cosmetic marks, scuffs or wear can occur during normal handling, particularly where access is tight or items have pre-existing defects. Reasonable wear and tear is not the same as negligence and will not automatically give rise to compensation.
If our team is asked to disconnect appliances, dismantle furniture, or reconnect items, this will only be done where it is safe and within our competence, and only if you have requested it before the job begins. We do not normally provide specialist electrical, plumbing or gas work. Unless otherwise agreed, any such third-party work remains your responsibility, and you should use qualified tradespeople where required.
Liability, Insurance and Claims
We maintain insurance cover that is customary for a man and van Kingston upon Thames operator, but insurance does not cover every scenario. Cover may be subject to exclusions, policy limits, excesses and conditions. In particular, compensation for damaged goods may be limited if items were not packed adequately, if the damage resulted from pre-existing weakness, if the item was not declared as fragile or valuable, or if the customer did not follow reasonable instructions. You should retain evidence of the condition of goods before the move where possible.
Any claim for loss or damage must be reported as soon as reasonably practicable and, in any event, within a reasonable period after the service is completed. You should provide photographs, a description of the alleged damage, and proof of value where relevant. We may inspect the item or request that it is not repaired, disposed of or altered before the claim is reviewed. Failure to preserve evidence may affect our ability to assess the claim fairly.
We are not liable for losses caused by events outside our reasonable control, including but not limited to traffic disruption, adverse weather, accidents not caused by our negligence, third-party actions, road closures, strikes, acts of public authority, power failures, or restrictions imposed by law. If such an event occurs, we may rearrange the service, alter timings, or, where necessary, cancel without liability for indirect losses. This paragraph does not limit rights that cannot legally be limited under UK law.
Waste, Disposal and Environmental Regulations
Where the booking includes removal of unwanted goods, rubbish, bulky items, or clearance-type work, the customer must tell us exactly what is to be taken away. We do not remove hazardous waste unless expressly agreed in advance and lawfully permitted to do so. Hazardous or regulated waste may include chemicals, oils, asbestos, medical waste, batteries, pressurised containers, fridges containing gases, paint, solvents, or any item subject to special disposal rules. If undisclosed regulated waste is presented, we may refuse collection, charge additional costs, or require you to make separate arrangements.
All waste handling must comply with UK waste regulations. The customer is responsible for ensuring that the waste transfer is lawful and that items are accurately described. We may require information necessary to complete a waste transfer note or equivalent record. Any waste removed will be taken only to authorised facilities or other lawful destinations, and we may decline jobs that would risk regulatory breach. You must not ask us to dispose of waste illegally, fly-tip, burn waste, or mix controlled waste with ordinary household rubbish if doing so would breach the law.
Where items are being cleared rather than moved for reuse, ownership is deemed to pass to us only when we have explicitly accepted them for disposal or recycling. You confirm that you have the right to authorise disposal of the items listed in the booking. If any item must be retained for evidence, sentimental value, legal reasons, or recovery from error, you must tell us before the work begins. We cannot accept responsibility for items that were not clearly identified or were discarded following your instructions.
Governing Law, Disputes and General Provisions
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, meaning either party may bring a claim in the appropriate court where permitted by law. If you are a consumer, nothing in this section affects any mandatory rights or protections that apply in your home jurisdiction under UK law.
If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in force. Failure by us to enforce any right or remedy immediately does not mean we waive that right or remedy. You may not transfer or assign your booking rights without our written consent, although we may subcontract or assign our rights where reasonably necessary to deliver the service or manage our business.
These terms form the whole agreement between you and us in relation to the booking and replace any prior discussions, messages or statements unless expressly included in the booking confirmation. By proceeding with a reservation for Kingston Upon Thames Man And Van services, you acknowledge that you have read, understood and agreed to these conditions, and that you are responsible for providing accurate information and cooperating reasonably so the service can be completed safely, lawfully and efficiently.